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Policies

Effective: June 2025

The People Game Pty Ltd ABN 58 620 013 725 (“The People Game”, “we”, “us” or “our”) is committed to using data responsibly, protecting your privacy, and working ethically. These policies explain how we collect, use and store your information, protect our intellectual property, and manage cancellations or changes across all our services and products.

We comply with:

  • The Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

  • The Spam Act 2003 (Cth)

  • The EU General Data Protection Regulation (GDPR) and UK GDPR (where applicable)

1. Privacy Policy

We collect personal and professional information only where it’s needed for delivery, analysis or communication.

This may include:

  • Your name and contact details

  • Organisation and role information

  • Survey or diagnostic responses

  • Coaching or workshop inputs

  • Audio or video recordings (with consent)

  • Website or email analytics data (e.g. opens, clicks, cookies)

We only collect sensitive information (e.g. reflections or wellbeing data) where it is relevant and always with your consent.

2. Recordings and Transcripts

Some sessions—such as interviews, focus groups, Playback Sessions or coaching—may be recorded for internal analysis. We will always:

  • Inform you in advance

  • Ask for your consent

  • Store recordings securely

  • Anonymise insights in reports and never share identifiable content without permission

If you prefer not to be recorded, let us know—we’re happy to accommodate.

3. Surveys and Diagnostic Tools

We use tools such as Culture Assess and Mentimeter to understand team culture and performance. When you complete a diagnostic:

  • Your responses are confidential

  • Data is aggregated for reporting

  • No individual responses are identified or shared without consent

Survey data may be used (in de-identified form) to improve our tools and methods. Individual results are never shared publicly.

4. Use in Licensed Tools and Products

Some client work contributes to licensed products (e.g. Culture in a Box). Unless otherwise agreed:

  • You may use materials (e.g. Culture Playbook, Roadmap) internally within your organisation

  • TPG retains ownership of all underlying tools, frameworks, methods and IP

  • De-identified examples may inform future product development, but your content is never reused without your permission

Use of licensed products is bound by the agreed licence terms, including timeframes and scope of internal use.

5. Storage, Retention and Access

We store all data securely using reputable cloud providers, including Google Workspace and other trusted platforms such as Culture Amp, Kajabi, and Mentimeter. We retain data for up to three years unless otherwise agreed.

You have the right to:

  • Access your personal data

  • Ask us to correct inaccurate information

  • Request deletion (where appropriate)

To make a request, contact us at [email protected].

6. Marketing and Communications

We send occasional updates, newsletters and invitations to those who:

  • Subscribe through our website

  • Participate in a program and opt in

  • Work directly with us and express interest

We comply with the Spam Act 2003 (Cth) and only send communications to people who have consented to receive them. You can unsubscribe at any time via the link in any email or by contacting us directly. We never share your contact details with third parties for marketing.

7. Cookies and Website Analytics

Our website uses standard analytics and cookies to:

  • Monitor traffic and performance

  • Understand how people use our site

  • Support a better user experience

You can disable cookies through your browser settings if preferred.

8. GDPR and International Data Rights

If you are based in the EU or UK, you have additional rights under GDPR, including:

  • The right to access, correct or delete your personal data

  • The right to restrict or object to certain uses

  • The right to withdraw consent

  • The right to data portability

  • The right to lodge a complaint with your local data authority

Where we transfer data outside the EU/UK, we use appropriate safeguards (e.g. Standard Contractual Clauses, secure platforms). To request anything under GDPR, contact [email protected].

9. Intellectual Property

Unless otherwise agreed in writing:

  • All content, tools, frameworks, and materials created or used by The People Game remain our intellectual property

  • You may use workshop or program materials internally within your organisation

  • You must not copy, adapt, distribute or publish TPG materials externally without written permission

Co-created deliverables (e.g. Culture Playbooks, Roadmaps) are yours to use internally. The facilitation approach, IP and underlying tools remain ours.

Licensed products (e.g. Culture in a Box, DIY Cultureshift, Leadershift) include a time-limited licence for use and do not include future updates unless otherwise stated.

10. Cancellations and Changes

We know things come up and plans sometimes shift. Here's how we handle changes.

Workshops and Programs
All our workshops and programs are designed with a fixed number of participants and limited spots. For that reason:

  • If you cancel more than 14 days in advance, we can offer a credit toward a future program.

  • If you cancel within 14 days of a scheduled workshop, session or program start date, no refund or credit will be issued.

Coaching or Mentoring Sessions
If you need to reschedule a 1:1 session, please provide at least 48 hours’ notice. Changes within 48 hours or no-shows may be forfeited at our discretion.

Digital Products or Online Toolkits
Due to the nature of digital access, we do not offer refunds once access is granted. However, we may offer a credit for future use in extenuating circumstances, at our discretion.

If we need to cancel a session or program for any reason, we’ll offer you the option to reschedule or apply credit toward a future session.

11. Updates to This Policy

We review these policies regularly and may update them from time to time. The most current version is always available at:

🌐 www.thepeoplegame.com/policies

Use of our services, website or products indicates your acceptance of the current version.

12. Contact Us

If you have questions about privacy, data, intellectual property or cancellations, please contact:

The People Game Pty Ltd
📧 [email protected]
🌐 www.thepeoplegame.com

13. Legal Entity Details

This policy is issued by:

Meredith Wilson
Director, The People Game Pty Ltd
ABN 58 620 013 725

📮 Postal address:
The People Game
PO Box 495
Lutwyche QLD 4030
Australia